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Dry Goods:
Will be ship USPS and UPS within 24 hours after payment is posted on SoCal Tropical Fish's account.
* Free Shipping ONLY for US Buyers. Some Items Are Restricted and There Will Be Extra Charge For All Over
Size and Over Weight Shipment. You Will Notify Of Any Additional Charge Via Email Or You Can Contact Us at
sales@socaltropicalfish.com Before Placing Your Order.
SoCal Tropical Fish will not accept returns of used or opened items, or items returned more than 7 days after delivery.
Items are returnable only if unopened in the original product packaging. There will be a 20% restocking fee for all returned
item.
Defective item:
The customer is responsible for contacting and sending back the defective item to the manufacturer for replacement and
repair service.
All warranty, replacement, and repair will be made with the manufacture. SoCal Tropical Fish will not do any repair,
return, refund, or exchange due to defective or malfunction item.
Delivery charges are non-refundable. On returns, the original shipping charges we paid to ship the items out will not be
refunded. Special order items are non-returnable.
The customer is responsible for all return shipping charges.
Live Stock:
All prices are U.S. dollars, F.O.B. Placentia, California. Prices are subject to change without notice.
To better fill your order, we will substitute (up or down) if the size you specified is not available. If you will not accept size
substitutions please notify us.
Box charge is $10.00 per box. Heat/Gel packs are provided for free of charge. Please notify your sales rep of any
strenuous weather conditions in your area.
SoCal Tropical Fish packs all shipments for 48 hours of transit time. All shipments are made in good faith via the best
possible carrier and routing.
Should any carrier mishandling or delay occur; consignees must pick up shipments regardless of the circumstances.
Refusal of a shipment for any reason will void any claims by the customer.
Shipments must be picked up within 2 hours of arrival or when made available by the carrier. SoCal Tropical Fish
cannot guarantee delivery time or be responsible for inconveniences caused by carrier delay or mishandling.
If transit time is greater than 48 hours, or if boxes arrive damaged, the shipment must be inspected upon acceptance and
any problems, damages or losses should be noted and acknowledged by a carrier representative.
Live Stock Guarantee:
Live arrival is only guaranteed for losses within 12 hours of arrival. Please notify SoCal Tropical Fish within 12 hours of
arrival of any DOA.
SoCal Tropical Fish will help attempt to recover freight costs for our customers in the event of service failure, but cannot
guarantee DOA credits for livestock as otherwise provided per our Terms & Conditions.
SoCal Tropical Fish will not be held responsible for DOA from shipping delay due to weather or any reasons. Please
understand that once we drop off the package(s) to the carrier, we no longer have any control over the package(s). We
are not responsible for weather delays or any shipping delays caused during shipping.
Guarantee applies to the original shipment only, not replacement item. Shipping and box charges are not included in this
guarantee. Shipping charges for replacement species are the responsibility of the customer. SoCal Tropical Fish does
not pay shipping cost on replacement
Orders are shipped Pre-paid Credit Card. Visa, Master Card, AMEX and Discover are accepted. Money order and
Company check are also accepted. Paypal also accepted.
Shipments are sent freight collect unless advanced arrangements are made and approved by SoCal Tropical Fish .
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| If you are having problem using Paypal's Shopping Cart please contact us directly at sales@socaltropicalfish.com For Free Shipping Promotion - all extra shipping charged will be refund to you Paypal's account with in 1-12 hours |
| Please Stop By Our Store Front Location At: 2495 East Chapman Avenue Fullerton, CA 92831 We Are Not Offering Live Stock On-Line At This Time. Please Check Back With Us. |